Terms & Conditions (the small print)
Our Terms and Conditions are for the benefit of all guests. As such we are receptive to your individual needs. Where these do not impact the pleasure of others we will seek to entertain your request.
Check in and Check out
Our check in time is from 2pm. Check out is by 11am. By prior arrangement we are happy to store your luggage.
We seek to offer complementary residential parking permits for the duration of your residential stay at Dukes. One of the great attractions of our location is the opportunity to park the car and explore the city on foot.
Please confirm your parking permit requirement at the time of booking. We have ample parking permits - however there availability is not guaranteed outside of your check-in and check-out time. Cars and their contents are parked entirely at the owners’ risk.
Monday to Friday breakfast will be freshly prepared and served from 7:30am until 9:30am.
Saturday and Sunday breakfast will be a slightly more relaxed affair with service running from 8am until 10am.
We offer a broad range of room sizes and bed configurations. A number of our rooms may be made up as twins, equally a number are able to accommodate additional facilities.
We have a supply of temporary foldaway beds and foldaway cots for young families.
- Foldaway beds with breakfast for those under 12 - £40 per night
- Foldaway cots, with or without breakfast from us - £20 per stay
Children, Pets, Hens and Stag Parties
We welcome well behaved children and well managed dogs, of all ages. Our premises are less able to accommodate other species, except by prior agreement.
The Grade 1 listed nature of Dukes tends to render the accommodation unsuitable for Hen and Stag parties. More discrete and intimate flocks and herds are invited to contact us and we will endeavour to accommodate your celebration.
In light of Covid-19 we have updated our policy. We take no pre-payment. We offer free cancellation up to 48 hours prior to arrival.
In the unfortunate event that you have to cancel your booking, please inform us by email - [email protected] - or by telephoning us on 01225 787 960. We will confirm by email by return. You need written acknowledgement from Dukes that we have received your cancellation request. If we do not contact you by return we would ask that you assume that we have not received your message.
A cancellation within 48 hours of your planned arrival date is likely to provoke a full charge being made to your card. We will however do our best to sell on your room - in which case this full charge would not be applicable.
A 'no show' for reasons within or beyond your control will result in a full charge to your card. In view of this we would encourage you to liaise with us in a clear, direct and timely manner.
We would advise that you give consideration to taking out travel insurance.